Continental Airlines tops customer satisfaction survey

A new study from Zagat Survey says Continental was the best of the country’s "big six" passenger airlines in terms of overall customer satisfaction.

Continental also was named the best value among all carriers for international flights.

Among other carriers, Virgin America and Southwest Airlines also won honors. Southwest was honored for offering the best value on domestic flights as well as its frequent-flier program, luggage policy and its on-time performance.

The others from the big six carriers are American Airlines, United Airlines, US Airways, and the just-merged Delta Air Lines and Northwest Airlines.

JetBlue took top honors for customer satisfaction in economy class.